Returns & Refunds
RETURNS
Eligible items may be returned when requested within 30 days after delivery.
Start a Return
Email support@avelln.com with your order number and the item you wish to return. Wait for return instructions before sending merchandise. Do not mail a return to our corporate address unless our support team specifically instructs you to do so.
Return Conditions
Items must be unworn, unwashed, unused, and returned with original tags and packaging. Items showing wear, alteration, damage, odors, laundering, or missing tags may be declined.
Items Not Eligible for Return
Final-sale items, gift cards, personalized items, and intimate or hygiene-sensitive goods whose protective seal has been removed are not eligible unless the item arrived defective, damaged, or incorrect. Any additional product-specific restriction will be disclosed before purchase.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. Original shipping charges are non-refundable except where required by law or when AVELLN made a fulfillment error.
Inspection & Refunds
After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method, generally within 5–10 business days. Your bank or card issuer may need additional time to post the credit.
Exchanges
For the fastest exchange, return the eligible item and place a new order.
Damaged, Defective, or Incorrect Items
Contact us promptly with your order number, a description of the issue, and photographs when applicable.
AVELLN is operated by CLOTHING SWAP SOCIETY, INC.
1865 79TH ST CAUSEWAY
NORTH BAY VILLAGE, FL 33141