Frequently Asked Questions
ASSISTANCE
Answers to common questions about orders, delivery, returns, and product information.
Orders
When will my order be processed?
Most orders require 1–3 business days before dispatch. High-volume periods or order verification may require additional time.
Can I change or cancel an order?
Email support@avelln.com as soon as possible with your order number. Changes cannot be guaranteed after an order enters fulfillment.
What should I do if something is missing or incorrect?
Contact us with your order number, the affected item, and photographs when useful. We will review the order and provide the next step.
Shipping
Where does AVELLN ship?
AVELLN currently focuses on United States delivery. Available services and destinations are shown at checkout.
How long does delivery take?
Standard delivery is typically 3–7 business days after dispatch, depending on destination and carrier conditions. Checkout displays the available service and estimate for your address.
How can I track my order?
When tracking is available, it is sent to the email address used at checkout. Carrier scans can take time to appear.
Returns
Can I return an item?
Eligible items may be returned when requested within 30 days after delivery. Review the Returns & Refunds page for conditions and exclusions.
How do I start a return?
Email support@avelln.com with your order number and the item you wish to return. Wait for return instructions before sending merchandise.
When will my refund appear?
Approved refunds are issued to the original payment method, generally within 5–10 business days after inspection. Financial institutions may require additional posting time.
Products
Where can I find sizing and material information?
Available size, material, care, color, and variant information appears on each product page. Contact us before ordering if an important detail is unclear.